How Freightquote by C.H. Robinson Is Leading the Future of Small Business Shipping with Agentic AI

Running a small business means juggling a lot—sales, marketing, inventory, customer service, and everything in between. Shipping shouldn’t be another headache. That’s why Freightquote^® by C.H. Robinson is investing in agentic AI technology to make shipping faster, easier, and more reliable for small businesses with a wide range of shipping needs.

The Freightquote^® platform is built to simplify freight shipping, whether you’re sending a single pallet or managing regular shipments across the United States and Canada. With instant quotes, competitive rates, and a user-friendly interface, you can book shipments quickly and confidently, without the guesswork.

What is Agentic AI and why does it matter?

Agentic AI refers to intelligent systems that act on your behalf, making decisions and taking actions that save you time and effort. For Freightquote, this means smarter automation, better recommendations, and tools that adapt to your shipping needs to reduce manual work and improve overall efficiency.

Freightquote is using AI to tackle the toughest challenges in freight with bold, innovative solutions. Drawing on deep expertise in carrier networks and small business logistics, Freightquote channels that knowledge into powerful AI tools designed to transform how customers manage their shipping.

These aren’t yesterday’s automations, they’re intelligent, responsive systems that elevate your customer experience. Freightquote’s latest advancements are redefining what great service looks like in freight, delivering faster, more accurate, and more personalized support than ever before.

Here’s how Freightquote’s latest AI enhancements are making a difference

• Tracking improvements
  Never miss an update. When traditional tracking methods fall short, Freightquote’s AI tools step in. Automated emails and calls pull the latest tracking details directly from carriers, feeding real-time updates into customer notifications and your customer dashboard. This ensures you stay informed without manual effort, resulting in less downtime, fewer disruptions, and greater confidence that your shipment will stay on track.
• Smarter quotes, no hidden charges
  No one likes surprise fees. Freightquote’s AI tools help customers spot when extra services—like liftgates or residential delivery—are needed upfront. That means more accurate quotes and fewer unexpected charges.
• Empowering customers with more control & more convenience
  Freightquote has added new 24/7 features like document uploads and direct billing inquiries to the order details page in your dashboard. These self-service tools make it easier than ever to manage your shipments on your own schedule.
• Speeding up communication
  No more back-and-forth. AI-powered updates are delivered instantly through in-dashboard alerts and automated emails. Freightquote’s tools make communication faster, more standardized, and more accurate, saving you time and eliminating manual steps.
• Improving service levels
  Smarter workflows and fewer distractions are here. Routine tasks are handled by AI, freeing up support teams to focus on what matters most: resolving customer questions quickly and delivering exceptional service.

Built for busy teams

Whether you ship occasionally or regularly, Freightquote is designed to meet you where you are. If you’re new to freight shipping, the platform walks you through the process with clear steps and helpful tips. If you’ve shipped before, you’ll appreciate how quickly you can get quotes, book shipments, and access your shipping history.

And if you’re growing your shipping volume, Freightquote scales with you, offering tools that help you manage costs, simplify repeat shipments, and even earn shipping discounts through the free Freightquote Rewards program. With features like saved shipment details, quick rebooking options, and access to exclusive carrier rates, Freightquote makes it easier to ship more often without adding complexity to your day.

Confidence you can count on

Freightquote by C.H. Robinson isn’t just another shipping tool. Backed by one of the world’s most trusted logistics providers, cutting-edge technology is combined with decades of industry expertise. That means you get the best of both worlds: innovation and reliability.

Leadership in agentic AI is more than a tech milestone—it’s a commitment to helping small businesses thrive. Freightquote is here to simplify shipping, so you can spend less time worrying about freight and more time growing your business.

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